Terms & Conditions

 

LAST UPDATED NOVEMBER 2023

This page (together with our privacy policy) tells you the terms and conditions on which we supply any of the products (products) listed on our website www.lilyandmeclothing.com (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please click on the button marked "I Agree" during the checkout process. Please note that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. 
 

  • Information about us
  • Service availability
  • Your status
  • How the contract is formed between you and us
  • Delivery policy and costs
  • Customs and Duties
  • UK returns
  • International returns
  • Offers and Promotions 
  • Stock availability
  • Conformity of goods
  • Price and payment
  • Mispricing’s
  • To pay for your order
  • Complaints
  • General Terms & Conditions
     

Information about us

We operate the website www.lilyandmeclothing.com. We are Amari Designs Limited, trading as Lily & Me Clothing, a company registered in England and Wales under company number 06258472 and with our registered office at Amari Designs Ltd t/a Lily & Me Clothing, Hammonds Barn, Wick Street, Stroud. GL6 7QN United Kingdom. Our VAT number is GB 9087 42801.


Service availability

Our site is only intended for use by people resident in the countries listed in delivery policy and costs. We do not accept orders from individuals outside those countries.
 

Your status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts;
  • you are purchasing the products outside the course of your normal business or trade and not for resale.
     

How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (Despatch Confirmation). The contract between us (Contract) will only be formed when we send you the Despatch Confirmation.

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

 

Delivery policy and costs

UK Delivery

TYPE

COST

HOW LONG WILL IT TAKE?

Standard UK

£3.95 incl. VAT

Please allow 3-5 working days (excluding weekends and bank holidays). 

UK Express Delivery

£4.95 incl. VAT

Please allow 1-2 working days (excluding weekends and bank holidays). 

 

UK Express Delivery is not available to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland, it also isn't available on Weekends or Bank Holidays.

If you’re not in when the parcel is delivered, Royal Mail will leave a card with details on how to rearrange delivery.
 

International Delivery

TYPE

COST

HOW LONG WILL IT TAKE?

Republic of Ireland

£10 incl. VAT 

Please allow 5-7 working days. 

Europe

£12 incl. VAT

Please allow 7-10 working days. 

Rest of the World

£15 incl. VAT

Please allow 14 working days. 

 

The price indicated is based on our standard parcel size, if your order exceeds this there may be an additional charge.

Customs and Duties

All orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches the country you live in. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in. 
 

UK Returns 

It’s no problem to get a refund. We just ask that you send your purchase back within 30 days of receipt of receipt of goods making sure it's unused and good as new in its original packaging with all info tags still attached.

Once goods have been received, your refund will be paid within 10 working days using the same method in which the payment was received. UK returns can be made using the Royal Mail Online Returns web site. The below link will enable you to produce a pre paid postage label, simply attach to your parcel and take to your local post office.

Click here to create your FREE UK returns label

  • Goods purchased in December as Christmas gifts can be exchanged or returned up until the 10th January, all other terms and conditions remain the same.
  • Please allow up to 10 working days upon our receipt of your package for your exchange or refund to be issued.
  • Notification of any damaged items, shortages or other discrepancies must be received within 5 days of delivery.
  • you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Offers and Promotions 

Sign up to our mailing list to receive exclusive offers and be the first to hear about our latest collection, sales, and promotions.

  • If you’ve got a promotional code, type it into the promotional code box on the shopping bag page before you check out to claim your discount.
  • Discounts are only valid until the date published. Unless otherwise stated, promotional codes do not work with any other sale, offer or promotion.
  • Discounts are not refundable.
  • Only one promotion code can be used per order.

 

OFFERS


2 FOR £60 MIX & MATCH

With our 2 for £60 offer, you can mix and match any two of the selected items for £60. Discount is not automatic and the promotional code 2FOR60 must be used at checkout. Offer applied to the cheapest combination of 2 for £60 items within your basket. Not valid on previous purchases. Limited time only. Not all colourways of a selected style may be within the offer.

Please note if you return one of the items included in this offer, the item kept will be charged at full price and the discount will not apply. This offer does not work with any other discount, offer or promotion.

 

TREAT ME TUESDAY

Offers run on our social channels only and can only be redeemed within 24 hours of the post being published, unless otherwise stated. 
 

3 FOR 2 ON SELECTED GIFTS & ACCESSORIES

Mix and match three products featuring a 3 for 2 sticker and get the cheapest item free. Discount is not automatic and the promotional code 3for2 must be used at checkout. Not valid on previous purchases. Limited time only. The cheapest item is free.

Please note if you return one of the items included in this offer, the other item/s kept will be charged at full price and the discount will not apply.

 

SPEND & SAVE OFFER

With our spend and save offer you can save £15 off your order (excluding postage) when you use the promotional code at the checkout. Enter your unique promotional code at checkout on the website. Only valid on full-price items unless otherwise stated. Cannot be used in conjunction with any other offer or promotion. Not valid on gift vouchers or previous purchases. Lily & Me reserves the right to withdraw, amend or extend offers at any time, without prior notice.

Please note if you return an item or item/s and the order value drops the minimum offer spend, the offer is no longer valid and the item/s kept will be charged at full price and the discount will not apply. This offer does not work with any other discount, offer or promotion.


DISCOUNTS FOR KEY WORKERS

We are pleased to offer a special discount for those working in frontline services.

Download your unique promo code from one of the below sites:

  • Health Service Discount
  • Discount For Carers
  • Discount For Teachers
  • Charity Worker Discounts

Discount applies to purchases made online at lilyandmeclothing.com. Enter your unique promotional code at checkout on the website. Only valid on full-price items unless otherwise stated. Cannot be used in conjunction with any other offer or promotion. Not valid on gift vouchers or previous purchases. Lily & Me reserves the right to withdraw, amend or extend offers at any time, without prior notice.
 

International Returns

Please fill out the returns slip and clearly mark the parcel as ‘Returned Goods’. The cost of returning an international Parcel should be met by the sender, except in the case of the item being faulty. In this instance, please contact Customer Services to authorise and arrange this return before dispatching it. A refund will be made within 10 days of receipt of returned goods.

We’re sorry, but we’re not able to refund the cost of international return postage without prior agreement.

 

Stock availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.
 

Conformity of the products

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.
 

Price and payment

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Local import duties and taxes may be payable when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.
 

Mispricings

Despite our best efforts, items in our online shop may occasionally be mispriced. We verify prices as part of our dispatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before the Dispatch Confirmation is sent out. For the avoidance of doubt, Lily & Me shall be under no obligation to honour the incorrect price or Order.
 

To pay for your order

Payment for all Products must be by credit or debit card or by PayPal. All payments are made via Sage Pay, a secure online payment processing tool.   We accept payment with Visa, MasterCard, Visa Electron and Visa Debit cards.

We do not accept payment by cheque. 

You can only see our price list in sterling, but we accept card payments from anywhere in the world.

 

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)1452 207 766 or email us at info@lilyandmeclothing.com.  We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

Our Customer Service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.

All complaints will be acknowledged within 3 working day and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our service.

 

General Terms & Conditions

Risk and title

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
 

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
 

Notices

All notices given by you to us must be given to us at Amari Designs Ltd t/a Lily & Me Clothing, Hammonds Barn, Wick Street, Stroud. GL6 7QN. United Kingdom. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
 

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
 

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
 

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
 

Severability

If any court or competent authority decides that any of the provisions of these Terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
 

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud.
 

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
 

Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
 

Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.